What should your feedback include?

Your feedback can include:

• Compliment – what worked well

• Comment – what we could improve on

• Complaint – what didn’t work or what you are unhappy about

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How do you give us your feedback?

There are many ways you can tell us about your experience:

• Tell the people caring for you. They will try to help you straight away

• Fill in the online Feedback Form

• Email us at feedback@carebright.ie

• Send a letter to the service – CareBright CLG, Ardykeohane, Bruff Co Limerick V35 NV32

• Call us on 061 602700 and ask to speak to the General Manager, 9.30am to 5pm Monday to Friday

What should be included?

If you’re not able to give feedback yourself, ask a relative, carer or advocate to do this for you.
A complaint should include:

• Who was involved

• What happened and when

• What your concerns are

• What you want to happen now

What happens after you make a complaint?

If you made a written complaint, we will let you know that we have received your complaint within 5 working days.
Then we will:

• look into your complaint and respond to you within 20 working days

• contact you to ask for more time, if needed

• keep you updated every 20 working days after that

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Please provide your name and a contact telephone number on the Feedback Form if you want us to follow up with you regarding a complaint. If we do not have your contact details we cannot follow up with you.

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You may have had a poor experience and told a member of personnel or the person providing your care. If so, they will try to help you straight away, if possible, or may refer you to someone who can.

We might call or ask to meet you to hear more about it.